The PROPEL© Principles

Our research has identified six essential performance improvements elements that produce high levels of staff success and satisfaction which positively impacts patient care.

These six organizational performance strategies, referred to as the PROPEL© Principles, are supported by the latest research in positive psychology and positive organizational development.

To help make it easy to remember, we developed an acronym PROPEL© :

Passion is the foremost factor contributing to the creation of a highly successful health care organization with extraordinarily low nurse vacancy and turnover rates. Passion develops when people combine their individual strengths and values to create a dynamic process that allows them to achieve the purpose of the organization – providing the best health care possible to their patients.

Relationships promote informed decisions, and generates buy-in from all of the stakeholders involved. When changes or problems arise, collaboration allows leaders to get input from their staff, colleagues and outside resources in their search for solutions. When leadership promotes a collaborative approach, they establish a model for positive exchanges in the working relationships throughout the organization.

Optimism enables employees to maintain their motivation for doing their best, especially when their job becomes challenging. Optimistic leaders show abundant appreciation for the strengths of their staff, which gives the staff confidence that they can live up to the high standards required to overcome obstacles and achieve excellence. Optimists see the positive qualities of the HCO as permanent features, while viewing problems as temporary events.

Proactivity is a powerful communication tool that high performing organizations use to promote the exchange of ideas for providing the best patient care. Developing an effective feedback mechanism using proactive inquiry strategies is the best method for leadership teams to understand the difficulties of their current reality before problems escalate into crisis proportions. It harnesses the ability of leadership to provide help and infuse hope when facing challenges.

Energy is readily apparent in great health care systems. Studies show, however, that less than 30% of people are able to sustain a sufficient energy level to stay fully engaged at work. As your energy level declines, your passion for pursuing positive outcomes drops, your ability to engage in collaborative relationships diminishes; while your pessimistic thinking increases along with your negative reactions to stressors.

Legacy empowers people to make a lasting difference in their health care system. Leaders use multiple dimensions of their intelligence – physical, mental, emotional, and spiritual – to achieve exceptional results. When setting goals, leaders promote prudent risk taking among subordinates by encouraging them to look for innovative ways to achieve extraordinary results. Leaders of great health care systems remove the fear of being found at fault and, instead, support individuals in their efforts to produce outstanding outcomes.

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